Terms of use
Welcome to Dockers. These Terms of Use govern your access to and use of the Dockers website, including browsing, purchasing our products, creating an account, and interacting with our content and services.
By accessing or using our website, you agree to these Terms of Use. If you do not agree with any of these terms, please do not use our website.
About Dockers
This website is operated by Thomas Scott (India) Ltd. (TSIL) under the brand name Dockers.
Throughout the website, the terms “Dockers”, “we”, “us” and “our” refer to the brand as applicable.
Dockers is an apparel brand offering clothing and related fashion products through its online platform and other authorised channels.
These Terms of Use apply to all visitors, users and customers of our website.
Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms of Use.
You must not:
- Use the website for any unlawful or unauthorised purpose.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the security or functionality of the website.
- Use automated systems to scrape, copy or collect website content without our permission.
- Misuse promotional offers, discount codes or other benefits.
- Provide false or misleading information while placing an order or creating an account.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
Our Products
Dockers offers apparel and fashion products including, but not limited to, clothing, accessories and other products displayed on our website.
We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other product information are accurate.
However, the actual colour of a product may vary slightly depending on your device, screen settings, lighting and photography conditions.
Product images may also include styling elements that are not included with the product being purchased. Please refer to the product description for details of what is included with your purchase.
Size and Fit
We provide size charts and product-specific sizing information wherever applicable to help you select the appropriate size.
Sizing and fit may vary between different styles, fabrics, silhouettes and product categories.
Customers are responsible for reviewing the available size information before placing an order.
A difference in fit resulting from personal preference or selection of an unsuitable size will be governed by our applicable Return & Exchange Policy.
Product Availability
All products displayed on our website are subject to availability.
We reserve the right to:
- Change product availability at any time.
- Limit the quantity of products that may be purchased.
- Discontinue products or styles.
- Correct product information or pricing errors.
- Cancel an order where a product is unavailable or cannot be fulfilled.
If an order is cancelled after payment has been received, we will process the applicable refund.
Pricing and Offers
Prices displayed on the website are subject to change without prior notice.
From time to time, Dockers may offer promotional campaigns, discounts, coupon codes, special offers or other benefits.
Each promotion may be subject to specific terms and conditions, including eligibility, validity period, product exclusions, minimum purchase requirements and usage limits.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers or discounts.
Dockers reserves the right to modify, suspend or withdraw any promotion at any time, subject to applicable law.
Orders
When you place an order on our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted or that the products are available for dispatch.
We reserve the right to accept, decline or cancel an order where:
- The product is unavailable.
- There is an error in the product description or price.
- We identify suspicious or fraudulent activity.
- Promotional terms have been misused.
- The order contains inaccurate or incomplete information.
- We are unable to fulfil the order for operational reasons.
If we cancel an order after receiving payment, the applicable amount will be refunded through the relevant payment method.
Payment
Payments may be made using the payment methods displayed on our website.
You agree to provide accurate and complete billing and payment information.
Payments may be processed through third-party payment providers. Your use of such payment services may also be subject to the terms and privacy policies of those providers.
Dockers does not knowingly retain sensitive payment credentials such as complete card numbers or CVV information beyond what is necessary for processing transactions through authorised payment providers.
Shipping and Delivery
We make reasonable efforts to dispatch and deliver orders within the estimated timelines displayed on our website.
Delivery timelines may vary based on:
- Delivery location
- Product availability
- Courier and logistics operations
- Weather conditions
- Public holidays
- Unforeseen operational circumstances
You are responsible for providing accurate shipping and contact information at the time of placing your order.
Dockers will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Returns, Exchanges and Refunds
Our Return & Exchange Policy applies to all eligible returns, exchanges and refunds.
Certain products, categories, sale items or promotional purchases may be subject to specific return or exchange conditions.
Products returned to us must meet the applicable conditions stated in our Return & Exchange Policy.
For apparel products, returned items may be required to be:
- Unworn and unused
- Unwashed
- In their original condition
- Returned with original tags and packaging, where applicable
- Free from stains, odours, alterations or other signs of use
Please review our Return & Exchange Policy before placing an order.
Product Care
Where applicable, product pages or product labels may contain washing, drying, ironing and other care instructions.
Customers are responsible for following the recommended care instructions for purchased products.
Dockers will not be responsible for damage resulting from improper washing, drying, ironing, alterations, chemical treatment or other care contrary to the recommended instructions.
Intellectual Property
All content available on the Dockers website belongs to or is licensed to Dockers and is protected under applicable intellectual property laws.
This includes, but is not limited to:
- Dockers name and logo
- Brand identity and trademarks
- Product names and descriptions
- Product photographs
- Campaign images
- Videos
- Graphics
- Illustrations
- Website designs and layouts
- Written content
- Marketing materials
You may view and use the website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any Dockers content without our prior written permission.
User Reviews and Content
We may provide customers with the opportunity to submit reviews, ratings, photographs, videos, feedback or other content relating to our products.
By submitting content to Dockers, you confirm that:
- The content is your own or you have the necessary rights to submit it.
- The content does not infringe the rights of any third party.
- The content is not unlawful, misleading, offensive or defamatory.
- The content does not contain unauthorised personal information of another person.
By submitting content, you grant Dockers a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display, modify and distribute that content for marketing, advertising and other legitimate business purposes, subject to applicable law.
We reserve the right to remove or refuse to publish any content that does not comply with our guidelines.
Social Media and User-Generated Content
From time to time, Dockers may feature customer or creator content from social media platforms.
Where appropriate, we may seek permission before using such content for our marketing, website, social media or other brand communications.
If you provide permission for Dockers to use your content, you confirm that you have the necessary rights and permissions to grant such permission.
Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services, social media platforms and other technology providers.
Third-party services may have their own terms and privacy policies.
Dockers is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Accuracy of Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, there may occasionally be errors or omissions relating to:
- Product descriptions
- Product availability
- Sizes
- Colours
- Pricing
- Promotions
- Delivery timelines
- Other website information
We reserve the right to correct or update such information at any time without prior notice.
Disclaimer
We make reasonable efforts to ensure that our website is available and functions properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Your use of the website is at your own risk, to the extent permitted by applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Dockers and its affiliates, employees, representatives, service providers and partners will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of our products.
Nothing in these Terms of Use limits any liability that cannot legally be excluded under applicable law.
Indemnification
You agree to indemnify and hold harmless Dockers, its affiliates, employees, representatives, service providers and partners from claims, losses, liabilities or expenses arising from:
- Your violation of these Terms of Use.
- Your misuse of the website.
- Your violation of applicable law.
- Your infringement of the rights of Dockers or any third party.
Personal Information
Your use of our website and submission of personal information is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information.
Changes to These Terms
We may update or modify these Terms of Use from time to time.
Any changes will be posted on this page and will become effective upon posting, unless otherwise stated.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms of Use.
Governing Law
These Terms of Use shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms of Use shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, unless otherwise required by applicable law.