Returns & Exchange
At Dockers, we want you to feel confident about every purchase. If your order isn't quite right, you may be eligible for a return or exchange in accordance with the policy below.
Please read the following terms carefully before requesting a return or exchange.
Return & Exchange Window
You can request a return or exchange within 7 days from the date of delivery.
The product must meet all the eligibility conditions mentioned below.
Requests received after the applicable return or exchange period may not be accepted.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, marks, odours or any signs of use
- Returned with the original tags attached
- Returned with the original packaging, wherever applicable
- Accompanied by the original order details/invoice
Products that do not meet these conditions may be rejected during quality inspection.
For hygiene and safety reasons, certain products may not be eligible for return or exchange. Such exclusions will be mentioned on the relevant product page or at the time of purchase.
Size & Fit Exchanges
If the size or fit of an apparel product isn't right for you, you may request an exchange for another available size, subject to our exchange policy and stock availability.
Exchange requests are subject to:
- The product being eligible for exchange
- The requested size being available
- The product being in its original, unused condition
- The request being made within the applicable exchange period
If the requested size is unavailable, you may be offered a return or refund, where applicable.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us through return/exchange option available on my orders page or reach out to our customer support team at support@dockers.in.
Please provide:
- Order number
- Product details
- Reason for return/exchange
- Photographs or videos, where requested
Once your request is submitted, our team may review the request and provide the next steps.
Please do not ship a product back to us without receiving confirmation or instructions from our team.
Quality Check
All returned and exchanged products are subject to a quality check.
The product must satisfy the eligibility conditions mentioned in this policy.
If the returned product does not meet the required conditions, Dockers reserves the right to reject the return or exchange.
In such cases, the product may be shipped back to the customer.
Wrong Product or Incorrect Size
If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.
Please share clear photographs or videos of the product and packaging, along with your order details.
If the error is verified, Dockers will arrange the appropriate resolution, which may include a replacement, exchange or refund.
Damaged or Defective Products
If you receive a product that appears damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
We may request photographs or videos to help us assess the issue.
If the product is determined to be damaged or defective due to a manufacturing or fulfilment issue, Dockers will provide an appropriate resolution in accordance with the applicable circumstances.
Damage caused by normal wear and tear, improper washing, incorrect product care, alterations or misuse may not qualify for a return or replacement.
Products Purchased During a Sale
Products purchased as part of a sale, promotional campaign or special offer may be subject to specific return and exchange conditions.
The applicable terms will be displayed during the promotion or on the relevant product/order page.
Where a promotional offer involves multiple products or discounts, the refund or exchange value may be adjusted to account for the promotional benefit received.
Exchange Availability
Exchanges are subject to product and size availability.
If the requested product or size is unavailable, Dockers may offer an alternative resolution, such as a return and refund, where applicable.
We cannot guarantee that the same product or size will remain available throughout the exchange process.
Return Shipping
For eligible returns or exchanges, Dockers will arrange the return pickup / applicable return shipping charges will apply.
If a return pickup is unavailable for your location, our customer support team will provide further instructions.
Additional shipping charges may apply in certain situations, including repeated failed pickup attempts or returns resulting from incorrect information provided by the customer.
Refunds
Once the returned product has been received and successfully passes our quality check, the applicable refund will be initiated.
Refunds will generally be processed to the original payment method used for the order, unless otherwise specified.
Depending on the payment provider or bank, it may take additional time for the refunded amount to reflect in your account.
For Cash on Delivery orders, the applicable refund may be processed through a suitable electronic payment method after the required details are provided.
Refund Amount
The refund amount will depend on the applicable return and refund terms associated with your order.
Shipping charges, convenience fees, or other non-refundable charges, where applicable, may not be included in the refund.
For orders placed using promotional offers, coupons or discounts, the refund amount may be adjusted based on the terms of the applicable promotion.
Cancellation
Orders may be cancelled before they are dispatched, subject to our order processing timelines.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery, provided the product is eligible under this policy.
Non-Returnable Products
The following products may not be eligible for return or exchange, unless they are received damaged, defective or incorrect:
- Products specifically marked as non-returnable
- Certain hygiene-sensitive products
- Products that have been worn, washed or altered
- Products without original tags or packaging, where applicable
- Products damaged due to improper use or care
- Products that fail our quality inspection
The applicable product page will specify any additional exclusions.
Multiple Products in an Order
If your order contains products shipped separately, each product may be treated as a separate shipment for return or exchange purposes.
You may receive separate return or exchange instructions depending on the products and fulfilment location.
Important Information
Before returning an apparel product, please ensure that:
- All original tags remain attached.
- The product has not been worn or washed.
- The product has not been altered.
- The product is packed securely to avoid damage during transit.
- All applicable accessories or accompanying items are included.
Dockers reserves the right to reject returns or exchanges where the product does not meet the conditions of this policy.
Policy Changes
We reserve the right to modify or update this Returns & Exchange Policy from time to time.
Any changes will be posted on this page and will become effective from the date of publication.
We recommend reviewing this policy before initiating a return or exchange.