Shipping & Delivery
At Dockers, we aim to make sure your order reaches you safely and on time. This Shipping & Delivery Policy explains how we process, dispatch and deliver your orders placed through our website.
Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.
Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays may take additional time to process.
Once your order has been dispatched, you will receive a confirmation with the relevant tracking details.
During high-volume periods such as sales, launches, festive seasons or promotional events, order processing may take longer than usual.
Delivery Timelines
Delivery timelines depend on your delivery location and the availability of the products in your order.
Estimated delivery timelines are:
- Metro cities: 3-4 business days
- Other cities and towns: 5-10 business days
The delivery timeline shown at checkout or communicated with your order is an estimate and may vary depending on the location, courier partner and other operational circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on orders above a specified order value or as part of promotional campaigns.
Shipping charges and free-shipping thresholds may vary from time to time.
Order Tracking
Once your order has been dispatched, you will receive tracking information through the contact details provided while placing the order.
You can use the tracking link or tracking number provided to check the current status of your shipment.
Please allow some time for the tracking information to become active after the order has been dispatched.
Multiple Products in One Order
If your order contains multiple products, your items may be shipped separately.
This may happen when products are stored at different fulfilment locations or warehouses.
In such cases, you may receive multiple shipments for the same order. You will receive the relevant tracking details for each shipment where applicable.
You will not be charged additional shipping fees solely because your order is delivered in multiple shipments, unless otherwise specified at the time of purchase.
Delivery Address
Please ensure that your shipping address, phone number and other delivery details are accurate and complete when placing your order.
Dockers will not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated information provided by the customer.
If you realise that your delivery details are incorrect after placing an order, please contact our customer support team as soon as possible.
We may not be able to change the delivery address once an order has been dispatched.
Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their delivery policies.
If you are unavailable at the time of delivery, the courier partner may attempt delivery again or contact you using the details provided with your order.
Please ensure that you or an authorised person is available to receive the package.
Delayed Deliveries
While we make every effort to deliver orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Natural events
- Public holidays
- Transportation delays
- Courier operational issues
- High order volumes
- Sale or promotional periods
- Incorrect or incomplete address details
- Restrictions or disruptions affecting specific locations
If your order is delayed, please use the tracking information provided or contact our customer support team for assistance.
Damaged Packages
If you receive a package that appears damaged, tampered with or opened, please contact our customer support team as soon as possible.
Where possible, we recommend taking photographs or videos of the package and its condition before opening it, as these may be required while investigating the issue.
Any claim relating to a damaged or tampered shipment may be subject to verification by Dockers and/or our logistics partner.
Undelivered or Returned Shipments
If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package or other reasons attributable to the customer, we may contact you regarding the next steps.
Any re-shipping or additional delivery charges, where applicable, may be communicated separately.
Refunds for undelivered or returned shipments will be processed in accordance with our applicable Return & Refund Policy.
Cash on Delivery
If Cash on Delivery (COD) is available for your location, the option will be displayed at checkout.
COD availability may vary based on your location, order value, products and other factors.
We reserve the right to restrict or discontinue COD availability for certain orders or locations.
responsibility of the customer, unless otherwise stated.