Terms & Conditions
Welcome to Dockers. These Terms & Conditions govern the purchase of products from our website and your use of the services provided by us.
By placing an order on our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
General
This website is operated by Thomas Scott (India) Ltd. (TSIL) under the brand name Dockers.
Throughout these Terms & Conditions, “Dockers”, “we”, “us” and “our” refer to Dockers as applicable.
These Terms & Conditions apply to all purchases made through our website and should be read together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchange Policy.
Product Information
We make reasonable efforts to ensure that product images, descriptions, colours, sizes, measurements and other information displayed on our website are accurate.
However, slight variations may occur due to:
- Differences in screen and device settings
- Lighting and photography conditions
- Fabric characteristics
- Manufacturing processes
The actual colour of a product may therefore appear slightly different from what is displayed on your device.
Product images may also include styling elements or accessories that are not part of the product being purchased. Please refer to the product description for details.
Size & Fit
We provide size charts and product-specific information to help you select the appropriate size.
Fit may vary depending on the style, fabric, cut and silhouette of the product.
Customers are responsible for reviewing the available size information before placing an order.
If the size or fit is not suitable, the product may be eligible for exchange or return in accordance with our Returns & Exchange Policy.
Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products or styles
- Change product specifications
- Update product availability
- Correct errors in product information
If a product becomes unavailable after you place an order, we may cancel that portion of the order and provide an applicable refund.
Pricing
All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
Prices may change from time to time without prior notice.
While we make reasonable efforts to ensure that prices are accurate, errors may occasionally occur.
If an incorrect price is displayed due to a technical or human error, Dockers reserves the right to cancel the affected order and process an applicable refund.
Offers & Promotions
Dockers may run promotional campaigns, discounts, coupon codes, special offers, limited-period sales and other promotional activities.
Each promotion may have specific terms, including:
- Validity period
- Eligible products
- Minimum order value
- Maximum discount
- Coupon or code restrictions
- Product exclusions
- Usage limits
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
Dockers reserves the right to modify, suspend or withdraw a promotion, subject to applicable law.
Orders
When you place an order, you agree to provide accurate and complete information.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication channels.
An order confirmation does not necessarily mean that the order has been accepted. Your order is considered accepted once the products are processed for fulfilment.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability
- Pricing or product information errors
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Misuse of promotional offers
- Unusual or bulk purchasing activity
- Operational or logistical limitations
If an order is cancelled after payment has been received, the applicable amount will be refunded.
Payment
Payments can be made using the payment methods available at checkout.
You agree that all payment and billing information provided by you is accurate and belongs to you or that you are authorised to use the payment method.
Payments may be processed through third-party payment gateways. Such providers may have their own terms and privacy policies.
Dockers does not knowingly store complete payment credentials such as card numbers or CVV details on its own systems beyond what is required or permitted for transaction processing.
Shipping & Delivery
Orders will be processed and shipped in accordance with our Shipping & Delivery Policy.
Estimated delivery timelines may vary depending on the delivery location, product availability, courier partner and other circumstances.
If an order contains products from different fulfilment locations, the products may be delivered separately.
For more information, please refer to our Shipping & Delivery Policy.
Returns & Exchanges
Returns and exchanges are governed by our Returns & Exchange Policy.
Products must meet the applicable eligibility requirements, including conditions relating to wear, washing, tags, packaging and product condition.
Certain products, promotional purchases or sale items may have specific return or exchange conditions.
Please review the Returns & Exchange Policy before placing an order.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact our customer support team within the timeframe specified in our Returns & Exchange Policy.
We may request photographs, videos, packaging details or other information to investigate the issue.
Once the issue is verified, Dockers will provide an appropriate resolution in accordance with the applicable policy.
Product Care
Where applicable, care instructions will be provided on the product label or product page.
To maintain the quality and appearance of your apparel, we recommend following the provided washing, drying, ironing and care instructions.
Dockers may not accept claims for damage caused by improper washing, drying, ironing, alterations, chemical treatment, misuse or failure to follow the recommended care instructions.
User Accounts
Certain features of our website may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
You agree to provide accurate information and to update your information where necessary.
Dockers reserves the right to suspend or terminate accounts involved in fraudulent, abusive or unauthorised activity.
Intellectual Property
All Dockers trademarks, logos, product names, designs, photographs, videos, graphics, written content and other material available on our website are owned by or licensed to Dockers.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit any Dockers content without prior written permission.
Customer Reviews & Content
Customers may be given the opportunity to submit product reviews, ratings, photographs, videos or other content.
By submitting content, you confirm that:
- You have the right to submit the content.
- The content is accurate and not misleading.
- The content does not violate the rights of another person.
- The content does not contain unlawful, offensive or inappropriate material.
Dockers may use submitted content for product, marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates our guidelines or these Terms & Conditions.
Third-Party Services
Our website may use third-party services such as payment gateways, logistics providers, analytics tools, customer support platforms and other technology providers.
Your use of these services may be subject to the respective provider's terms and policies.
Dockers is not responsible for the independent actions, policies or practices of third-party service providers beyond our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, Dockers will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or purchase of our products.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law.
Fraud & Misuse
Dockers reserves the right to investigate and take appropriate action against suspected fraudulent or abusive activities, including:
- Multiple accounts created for promotional benefits
- Misuse of discount codes
- False return or damage claims
- Unauthorised resale
- Payment fraud
- Repeated abuse of return or exchange policies
- Any other activity intended to obtain an unfair benefit
Orders or accounts associated with such activity may be cancelled, restricted or suspended.
Changes to These Terms
Dockers reserves the right to modify these Terms & Conditions from time to time.
Updated Terms & Conditions will be posted on this page and will become effective from the date of publication.
Your continued use of our website or placement of an order after any changes indicates your acceptance of the updated Terms & Conditions.